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Frequently Asked Questions
Q: Can you provide samples for testing?
A: Yes, we can send samples globally. Samples are free of charge, though customers are responsible for the courier costs.
Q: What information is required for a quotation?
A: Please provide the material grade, width, thickness, and the specific quantity (tonnage) required for your project.
Q: What is the typical delivery timeframe?
A: Generally, delivery takes between 7 to 45 days. This may vary based on order volume or specialized requirements.
Q: How do you ensure product quality before shipping?
A: All products undergo rigorous quality inspection and testing prior to packaging to ensure they meet international standards.
Q: How are the steel products packaged for sea transport?
A: Products are wrapped in an inner waterproof layer, followed by iron packaging, and secured on fumigated wooden pallets to prevent corrosion.
Q: Which shipping ports can be used?
A: We can facilitate shipping from various major ports based on your specific logistical needs and preferences.